Terms and Conditions of Site use

Last updated: 25 October 2026

Please read these terms carefully before using our website or booking or buying any of our services. They explain who we are, how we provide our services, and what happens if something goes wrong.

1. About us

www.everywell-being.com is operated by Every Well Being Ltd, trading as Every Wellbeing ("Every Wellbeing", "we", "us", "our").

Company number: 16349786, registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@everywell-being.com
Phone: 020 3297 7197 (Monday to Friday, 9am to 5pm)

2. These terms

These terms apply when you use our website, and when you book or buy any of our services, courses or events as an individual or on behalf of an organisation.

Where an organisation has a signed agreement or proposal with us for workplace services, that agreement applies to those services. If anything in it differs from these terms, the signed agreement takes priority.

By using our website, you agree to the sections of these terms that cover website use. By making a booking or purchase, you agree to these terms in full.

3. Our services

We provide workplace wellbeing services to organisations and their employees, including:

Workplace wellbeing strategy, assessments and our Employee Wellbeing Programme
Workshops and training, including CPD courses
Neurodivergent support
One-to-one and group coaching
On-site wellness activities, such as chair massage, yoga, mindfulness and sound baths
On-site health checks
Financial wellbeing support
Online courses through Learnestry
Events, and free resources such as our insights, newsletter and Workplace Wellbeing Assessment

We may change, add or withdraw services from time to time. This does not affect any booking you have already made, except as set out in section 7.

4. Bookings and payment

A booking is confirmed when we send you a written confirmation by email. For courses and events, payment is due in full at the time of booking unless we agree otherwise in writing.

Workplace services for organisations are confirmed by a signed agreement or accepted proposal, and are invoiced on the terms set out in it. Unless agreed otherwise, invoices are payable within 30 days.

All prices are shown in pounds sterling. Please check your booking details carefully and tell us straight away if anything is wrong.

5. Cancellations and refunds

If you cancel a course booking, the following applies:

More than 14 days before the start date: full refund
6 to 14 days before the start date: 50% refund
5 days or less before the start date, or after the course has started: no refund

You can transfer to a future date of the same course once, if you ask in writing at least 5 days before the start date. All cancellation and transfer requests must be made by email to info@everywell-being.com. Refunds are made to the original payment method within 14 days.

Full details are in our Refund Policy. Cancellation terms for workplace services booked by organisations are set out in the signed agreement.

Your legal rights as a consumer: if you book as an individual (not on behalf of a business) online, by phone or by email, you may have a legal right to cancel within 14 days of booking. Nothing in these terms affects your legal rights.

6. Online courses

Learnestry online courses are sold and delivered through a separate learning platform, not through this website. When you buy a course, the purchase, payment and cancellation terms shown on that platform at checkout apply.

Our course content remains our intellectual property (section 10). Access is for your own personal learning only: you must not share your login, or copy, record or distribute any course materials.

Live online courses booked directly with us follow the same cancellation terms as in-person courses (section 5).

7. If we cancel or change a service

We may occasionally need to cancel or reschedule a course, session or event, for example because of trainer illness or low numbers. If we do, we will tell you as soon as possible and offer you a full refund or a transfer to a future date at no extra cost.

We may replace a named trainer or practitioner with another suitably qualified person. We are not responsible for travel, accommodation or other costs you incur if we cancel or reschedule.

8. Taking part safely

Our services support wellbeing. They are not medical treatment, therapy or a substitute for advice from your GP or another qualified health professional.

Health checks give an indication of key health measures. They are not a diagnosis. If a result suggests you need follow-up, we will advise you to see your GP or pharmacist.
Coaching is not counselling or therapy. If you need clinical or therapeutic support, we will signpost you to appropriate services.
Physical activities such as chair massage, yoga and movement sessions are optional. Please tell your practitioner before the session about any health condition, injury or pregnancy that may affect you, and stop if you feel unwell or uncomfortable.

If you are in crisis or need urgent help, call 999, NHS 111, or Samaritans on 116 123.

9. Using our website

The information on our website, including articles, insights and our Workplace Wellbeing Assessment, is for general information only. It is not professional, medical, legal or financial advice, and you should not rely on it as such.

We try to keep our website accurate and available, but we do not guarantee that it will always be up to date, error-free or uninterrupted.

You must not misuse our website, including by trying to gain unauthorised access to it, introducing viruses or harmful code, or using it for any unlawful purpose.

Our website contains links to other websites, such as LinkedIn and Substack. We are not responsible for their content.

10. Intellectual property

All content on our website and in our courses, workshops and materials, including text, graphics, logos, images, videos and course content, is owned by or licensed to Every Well Being Ltd.

You may view, download and print content for your own personal use or for internal use within your organisation where we have provided it to you. You must not copy, adapt, sell, publish or distribute any of our content without our written permission.

11. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable. We only provide our services for personal use, and we are not liable for any business losses.

If you are a business: we will not be liable for any loss of profit, revenue, business or data, or for any indirect or consequential loss. Our total liability to you for any claim relating to a service is limited to the price paid for that service, unless a signed agreement states otherwise.

12. Privacy

Our Privacy Policy explains how we collect and use your personal information, and your rights. Please read it alongside these terms.

13. Complaints and disputes

If you are unhappy with any of our services, please contact us at info@everywell-being.com. We will acknowledge your complaint promptly and do our best to resolve it.

If we cannot resolve it between us, we may suggest mediation before either of us goes to court. This does not affect your right to take legal action.

14. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated at the top. The terms in force when you made your booking or purchase apply to that booking or purchase.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

16. Contact us

If you have any questions about these terms, please contact us:

Every Well Being Ltd (trading as Every Wellbeing) 71-75 Shelton Street, Covent Garden, London WC2H 9JQ Email: info@everywell-being.com Phone: 020 3297 7197 (Monday to Friday, 9am to 5pm)